FAQ

There is a no risk evaluation period to satisfy yourself of the benefits of owning this program. 

Subject to compliance with all the rules and conditions as stated in the copyright agreement, this program may be used for a period of 60 days for evaluation purposes. 

At any time prior to completion of the evaluation period the program may be either registered or cancelled for a full refund of the cost paid.  On registration of the program the sale is considered complete and no refund will be available. 

To receive the refund as stated above, please inform Interactive Technical Software Inc. within 60 days of purchase indicating that you are requesting a refund of your money.  Interactive Technical Software Inc. will send you a full refund of the cost.  

Whenever there is any amendment to the code, this update will be available to all registered uses by means of web downloads.   Clicking the Code Amendment button located on the main form accesses that latest amendments to the code. 

It is the responsibility of the user to check for updates and Code amendments on a regular basis by using the Code Amendment button 

When the program is purchased, all amendments to the code will be available by web download at no charge for a period of one year from date of purchase.  After one year there will be a minor charge for renewal of your licence in order to avail of additional upgrades to the program.

Technical support is available by telephone at (416) 854 – 8644 at the following times: 
8:00 am to 5:00 p.m. – Monday to Thursday. 
8:00 am to 2:00 p.m. – Friday. 
Technical support is also available by e-mail at sales@ontbldgcode.com